Privacy Policy

Introduction

Raylene Immigration Solutions ("we", "our", "us") is committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We collect the following types of information:

• Personal identification information (name, email, phone, address)
• Passport and visa-related documentation
• Financial information for payment processing
• Communication records and correspondence
• Technical data (IP address, browser type, device information)

How We Use Your Information

• Process visa applications and immigration services
• Communicate with you about your case
• Process payments and manage invoices
• Comply with legal and regulatory requirements
• Improve our services and user experience
• Send important updates and notifications

Data Security

We implement industry-standard security measures including encryption, secure storage, and access controls to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Your Rights

Under POPIA and GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability
• Lodge complaints with regulatory authorities

Contact Us

For privacy inquiries or to exercise your rights, please contact us:

Email: privacy@rayleneimmigration.co.za
Phone: 021 023 1389